The Guest Experience Host is responsible for championing the guest experience for all groups from beginning to end. The position will act as the liaison between the Guest and the Guest Experience team and be the primary point of contact throughout all experiences.  The Guest Experience Host be an extension of the guest experience process prior to arrival and relay the needs of the guests while they are on site to the operational teams.  The position will work closely across all departments to ensure a smooth operational flow and the guest’s needs are being met.

Responsibilities include, but not limited to:

• Acting as the main point of contact from the time a group arrives on site until they depart
• Coordinate with Guest Experience team to gather information for upcoming experiences
• Welcome all arriving guests to Surf Ranch
• Champion the collateral creation process including but not limited to guest itineraries, site maps, welcome videos, etc.
• Ensure guest satisfaction and keep open lines of communication with group lead and other group stakeholders
• Relay information to the appropriate team to ensure a smooth-running operation
• Be the liaison for all operational teams on site and relay the proper information to decision makers
• When daily itinerary becomes adjusted ensure communication down to all teams and ensure clear communication to guests on any changes
• Attend operational meetings as necessary
• Coordinate with on-site facilities teams as needed based on guest requests and needs
• Communicate all maintenance requests and ensure resolution for any guests on site
• Coordinate with team daily to ensure all required guest items are completed and a seamless arrival process can be created
• Work with culinary team to ensure satisfaction for all upcoming groups based on group make-up, requests, and knowledge as the point of contact
• Activate spaces around the property as needed and act as a host to the group while they occupy said space
• Gather and memorialize any data from groups such as requests, preferences, etc.
• Ensure Run of Show is being completed and is accurate. Ensure Run of show is available to all team members
• Build, compile, and track guest profiles to ensure return guest satisfaction
• Act as support when needed for front line Hospitality team
• Perform the welcome presentation daily for all arriving groups
• Perform property tours as required
• Check in all guests to their lodging accommodations
• Ensure the itinerary is distributed to all group members
• Have an intricate knowledge of each day and ensure the flow for the group works
• Have the ability to mediate guest complaints and relay information for resolution
• Accommodate guest needs as requested
• Ensure all pre-arrival information is complete and if it is not gather all information required
• Own the welcome shack and ensure presentation, cleanliness, and all other standards are upheld
• Assist in any projects applicable to further the guest experience
• Perform guest transport to/from property, and around property
• Assist in coordinating flow of guests on and off of the property
• Any other job duties as assigned

Experience and Qualifications

• Previous experience in a resort or hospitality setting
• Outstanding interpersonal and presentation skills for interactions between guests and staff members.
• Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all services/features and hours of operation and be able to communicate them clearly to guests and staff.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Surf Ranch and WSL culture & initiatives
• Technologically sound with Microsoft Office applications.
• Must be able to maintain a flexible work schedule.
• Clean drivers record
• California Commercial Driver's License with a Passenger Endorsement (in good standing and clean driving record)

Personal Attributes

• Exceptional work ethic
• Exceptional attention to detail
• Optimism and energy for the brand and its future
• An open and collaborative nature
• Strong team player

Working Conditions / Physical requirements (if applicable) 

• This position is very active and requires standing, walking, bending, kneeling, stooping and crouching.
• Must be physically able to wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces.
• Lift/carry 25 lbs (frequently) and 50 lbs (occasionally)
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions.

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans.

Hourly Pay rate: $17.00 - $20.00 based on relevant experience

The Hospitality Lead is responsible for deliverables related to guest services. This includes management of the Hospitality Servers and Bartenders of Surf Ranch. The Hospitality Lead will report directly to the Director of Food & Beverage.

• Responsibilities include, but not limited to:

  • Ensure the timely delivery of all food and beverage needs at Surf Ranch
  • Serve and remove food & drink and remove dishes after use
  • Track any dietary requirements of guests
  • Work with Chef, Cook and Kitchen staff to deliver meals to guests
  • Execute Hospitality Run of Show work directly with guests and staff.
  • Maintain cleanliness and general upkeep of Surf Ranch guest areas.
  • Ensure the health, safety, and welfare of visitors
  • Serve food & drink to guests as prepared or approved by the Executive Chef
  • Involvement in guest service pre and post post surf session
  • Ensure guests have everything they need pre and post surf session
  • Ensure all areas are clean, free of clutter, and presentable to guests before, during, and after each day
  • Overtime may be required
  • Shift oversight of  servers and bartenders.
  • Manage deliveries 
  • Keep Hospitality spaces clean and organized
  • Track inventory and place orders
  • Provide leadership for the food & beverage program
  • Maintains a high level of quality in the  cleanliness and management of the ranch house.
  • Respond and report guest service related issues in a timely and effective manner.
  • Monitor staff hours and breaks ensuring labor is in line with department directives.  
  • Communicate accurately and in a timely manner, matters which pertain to the delivery of hospitality and guest service status/readiness to the Director of Food & Beverage.
  • Support requests of all operating groups/departments within Surf Ranch and WaveCo in a timely and professional manner.
  • Adhere and enforce all Standard Operating Procedures within the hospitality departments at Surf Ranch.
  • Assist in the development and implementation of processes which enhance system efficiencies and increase productivity and service.
  • Maintain proficiency in all areas as it pertains to his/her area(s) of responsibilities.
  
  
  

  Experience and Qualifications

  • Previous experience in a resort or hospitality setting responsible for leading teams in the areas of guest service and or food & beverage. 
  • Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
  • Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
  • Prioritize and organize work assignments, have timely follow up and execution. 
  • Have superb time management skills.
  • Maintain complete knowledge of all services/features and hours of operation.
  • Other language, mathematical, and reasoning abilities as outlined below.
  • Ability to comply with physical demands as outlined below.
  • Knowledge and understanding of Surf Ranch and WSL culture & initiatives
  • Technologically sound with Microsoft Office applications.
  • Ability to compute basic mathematical calculations.
  • Must be able to maintain a flexible work schedule.
  • Food Handler card required per CA law.
  
  
  

  Personal Attributes

  • Exceptional work ethic
  • Exceptional attention to detail 
  • Optimism and energy for the brand and its future
  • An open and collaborative nature
  • Strong team player
  
  

  Working Conditions / Physical requirements (if applicable) 

  • The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. 
  • This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. 
  • Must be physically able to wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces.
  • Lift/carry 25 lbs (frequently) and 50 lbs (occasionally)
  • May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
  
  
  

Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans. 

Hospitality Server staff are responsible for providing a quality guest experience by properly serving guests meals and refreshments throughout the day. Under the direct supervision of the Food & Beverage Supervisor, the Hospitality Server employee will perform various duties at the Surf Ranch facility both guest facing and non-guest facing. This includes serving meals, clearing dishes, and interacting with guests. This role also takes direction from the Cooks and Sous Chef to ensure quality of food and to communicate guest requests and food allergies to the chef.

Responsibilities include (but not limited to):

• Adhere to all departmental standard operating procedures (SOPs)
• Ensure the timely delivery of all food and beverage needs at Surf Ranch
• Serve food & drinks and remove dishes and glassware after use
• Help wash dishes and glassware after mealtimes
• Polish glassware and silverware after each meal service
• Ensure all tableware offered to guests are clean, polished and properly cared for
• Know guests by name
• Interact with guests in a professional and friendly manner
• Track any dietary requirements of guests
• Work with Sous Chef, Cooks, Bartender and Hosts to anticipate timing of meals and guests’ wants and needs
• Participate in line up or pre-shift during each shift 
• Know in detail all Surf Ranch menus; breakfast, snack, beverage and cocktail
• Know in detail the components of daily lunch, dinner and dessert specials
• Understand where the meats, local vegetables and other ingredients come from and what makes them special
• Write daily lunch and dinner specials on A-frame chalk sign
• Stock hospitality crate to best ensure preparedness for each shift
• Ensure the health, safety, and welfare of  guests by following proper food handlers guidelines
• Maintain a current food handlers and RBS certification card
• Maintain cleanliness and general upkeep of Surf Ranch facilities
• Follow all California ABC liquor regulations and guidelines
• Manage alcohol consumption of each guest to ensure site safety and ABC laws 
• Complete daily side work and checklists
• Understand basic wine knowledge and pouring techniques 
• Ensure guests have everything they need post surf session
• Ensure all kitchen areas are clean, free of clutter, and presentable to guests before, during, and after each day
• Work well with Bartenders, Culinary Staff ands Hosts
• Complete requests tasked by F&B Supervisor 
• Communicate with Host to provide guests with the best experience possible
• Keep a clean, presentable and professional appearance
• Read run of show (ROS) emails daily 
• Read end of shift reports daily
• Check and read email daily regarding all surf ranch operations
• Communicate within the hospitality department via google chat threads 
• Additional duties as assigned

Qualifications

• Experience in a food and beverage program
• Experience in the service or hospitality industry
• Ability to interact and cater to guests ranging from no previous surf experience to expert level surfing ability
• Experience in “5-star” resort services environment
• Food Handler card preferred 

Personal attributes

• Exceptional work ethic
• Exceptional attention to detail 
• Optimism and energy for the brand and its future
• An open and collaborative nature

Physical Requirements

• Physically able to wipe down table tops, chairs, and booths; able to pick up debris from floor; able to carry 25 or more pounds; able to push vacuum or mop
• Physically able to stand and move during the length of shift; able to bend and kneel through shift.
• Ability to work outdoors, in all weather conditions 

Management reserve the right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions.

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans.

The IT Support Analyst assists all WSL team members in our regional offices, to ensure all required user-based technology is distributed and accounted for and running properly. This is a full-time, non-exempt position reporting to the IT Manager. This is a hybrid position with a current 3 days in office at our El Segundo HQ. 

 Responsibilities include (but not limited to):

• Manage and prioritize help desk tickets, ensuring timely resolution of issues.
• Assist in managing our Google Workspace for Business platform including but not limited to: adding new users and assigning them to proper email distribution lists, troubleshooting Google Workspace.
• Assist in our SaaS applications including but not limited to; adding new users, creating knowledge base articles, and troubleshooting issues that occur.
• Assist in management of AT&T Business Premier Account including but not limited to adding new lines of service and configuring new phones, ensuring the correct international plans are set up ahead of our event schedule.
• Install, and troubleshoot software applications, including operating systems and produ
• ctivity suites.
• Support  local based events as needed.
• Assist with onboarding and offboarding end users
• Provide support both on site in person and remotely for all employees including executive level.
• Other duties and projects as assigned.

 Qualifications: 

• 1-3+ years prior experience in a technical support or service desk role servicing end-users in a corporate setting.
• Bachelor’s Degree or equivalent work experience 
• Familiarity and proven experience with various operating systems (Windows, macOS),common software applications, and basic hardware troubleshooting. 
• Experience troubleshooting and resolving basic technology issues.
• Experience with Okta, Active Directory, Azure, and Google Workspace preferred 
• Friendly, personable, and customer service oriented, self-driven, tech savvy and professional.
• Asset management experience preferred.
• Curiosity for cloud-based services, experience with Microsoft 365 is a plus.
• Excellent communication skills.

Personal Attributes:

• Above all, integrity and honesty.
• Incredibly organized and capable of juggling multiple projects simultaneously
• Willingness to work independently.
• An exceptional work ethic (No job is too small).
• Exceptional attention to detail.
• Masterful organizational skills.
• Optimism and energy for the company and its future.
• An open and collaborative nature.
• A high degree of self-awareness of one’s own personal style, strengths, key areas for improvement.
• Enjoys working in a fast-paced environment
• Intellectual curiosity and enthusiasm for learning.
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Salary Range: $24.00- $28.00/hour based on relevant experience