The Front of House Manager is responsible for deliverables related to guest services. This includes management of the Kitchen, Hospitality Servers, Housekeeping, Surf and Lake Activities at Surf Ranch. The FOH Manager will report directly the Director of Hospitality. This is a Full-Time Exempt role. 

Responsibilities include (but not limited to):

• Adhere to all Standard Operating Procedures at Surf Ranch.
• Anticipate guests' needs, and respond promptly with any requests.
• Any other task written or verbal, that is assigned by the Director of Hospitality or General Manager.
• Assign opening and closing duties, teams, stations, and/or side work.
• Assign, train and supervise opening & closing assignments ensuring they are completed to company standards.
• Assist in the development and implementation of processes which enhance system efficiencies and increase productivity and service.
• Assist with end of month financial reconciliation by maintaining the department checkbook and preparing month end expenses for review.
• Be familiar with all Surf Ranch services / features and local attractions/activities to respond to guest inquiries accurately.
• Before each shift, pre-shift meetings with the team, informing them of events for the day and latest developments and any other information that may affect them.
• Checking to make sure that proper equipment, supplies and necessary working stock is available to staff. This includes ordering and inventory control for food and supplies.
• Communicate accurately and in a timely manner, matters which pertain to the delivery of hospitality and guest service status/readiness to the Director of Hospitality.
• Coordinate and plan meal breaks for all staff following California labor law guidelines.
• Assist staff in daily duties as needed.
• Ensure all front and back of house service areas are clean, free of clutter, and organized.
• Ensure the timely delivery of all food and beverage needs at Surf Ranch
• Greet contacts and guests and track guest preferences for duration of visit and any future visits.
• Involvement in guest service during guest meals, arrival, departures, throughout the day including planning ahead of arrival.
• Ensure the health, safety, and welfare of visitors.
• Ensure that staff report to work as scheduled and report any late or absent employees.
• Keep constant communication with culinary in regard to timing and needs of food service.
• Keep Management informed of any concerns or problems involving guests or employees.
• Maintain cleanliness and defined aesthetic of Surf Ranch guest areas.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those
  prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Must work cohesively with all associates as part of a team.
• Maintain complete knowledge of menu items, preparation and service requirements.
• Oversight and training of housekeeping staff duties ensuring quality
• Maintain constant communication with the Hospitality Director and management team.
• Maintain positive guest and interdepartmental relations at all times.
• Prepare any written reports such as end of shift communication or follow ups as needed.
• Protect and guard against abuse or loss of company property.
• Provide leadership for the food & beverage program including both in house and partner provided catering.
• Review and execute Hospitality Run of Show working directly with guests and staff.
• Support requests of all operating groups/departments within Surf Ranch in a timely and professional manner.
• Track any dietary requirements of guests
• Scheduling and management of staff.
• Serves as a Manger on Duty.

Qualifications

• 5+ years' experience in a resort or hospitality setting responsible for leading teams in the areas of guest service and/or food & beverage.
• Experience in or around the surfing industry.
• Excellent organizational, verbal, and written communication skills
• Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all services/features and hours of operation.
• Other language, mathematical, and reasoning abilities as outlined below.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Surf Ranch and WSL culture & initiatives
• Technologically sound with Microsoft Office applications.
• Ability to compute basic mathematical calculations.
• Must be able to maintain a flexible work schedule.
• Food Handler card required per CA law.

Personal attributes

• Exceptional work ethic
• A calm, positive and strong team player 
• Exceptional work ethic.
• Ability to multi-task and be flexible is essential.
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary.
• Exceptional attention to detail
• Optimism and energy for the brand and its future
• An open and collaborative nature

Physical Requirements

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching.
• Required to often work extended periods of time, including weekends, weeknights and holidays.
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• Must be physically able to wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces.
• Lift/carry 25 lbs (frequently) and 50 lbs (occasionally)
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
  

About KSWC

Kelly Slater Wave Company (KSWC) is an innovative wave technology company. KSWC is the first company to develop a formula that combines cutting edge science, engineering, and design to create the longest, open-barrel, high-performance wave in existence. The Wave System can mimic the power, speed, and experience found in the best ocean waves. As envisioned by 11-time world champion Kelly Slater, KSWC was created to evolve the sport of surfing by making it more accessible. The company is creating world-class, high-performance training centers where top athletes can perfect their talent. In addition, the company is looking at development applications for surfers of any level to enjoy the best man-made waves.

The Hospitality Lead is responsible for deliverables related to guest services. This includes management of the Hospitality Servers, and Housekeeping teams of Surf Ranch. The Hospitality Lead is a seasonal (temporary) position that will report directly to the Director of Hospitality. 

Responsibilities include (but not limited to):

•  Ensure the timely delivery of all food and beverage needs at Surf Ranch
• Serve and remove food & drink and remove dishes after use
• Track any dietary requirements of guests
• Work with Chef, Cook and Kitchen staff to deliver meals to guests
• Execute Hospitality Run of Show work directly with guests and staff
• Maintain cleanliness and general upkeep of Surf Ranch guest areas
• Ensure the health, safety, and welfare of visitors
• Serve food & drink to guests as prepared or approved by the Chef
• Involvement in guest service pre and post post surf session
• Ensure guests have everything they need pre and post surf session
• Ensure all areas are clean, free of clutter, and presentable to guests before, during, and after each day.
• Overtime may be required
• Shift oversight of hospitality and housekeeping staff ensuring quality
• Provide leadership for the food & beverage program including both in house and partner provided catering
• Maintains a high level of quality in the execution of housekeeping and management of the ranch house
• Respond and report guest service related issues in a timely and effective manner
• Monitor staff hours and breaks ensuring labor is in line with department directives
• Communicate accurately and in a timely manner, matters which pertain to the delivery of hospitality and guest service status/readiness to the Director of Hospitality
• Support requests of all operating groups/departments within Surf Ranch and WaveCo in a timely and professional manner
• Adhere and enforce all Standard Operating Procedures within the hospitality departments at Surf Ranch
• Assist in the development and implementation of processes which enhance system efficiencies and increase productivity and service
• Maintain proficiency in all areas as it pertains to his/her area(s) of responsibilities

.Qualifications

• Previous experience in a resort or hospitality setting responsible for leading teams in the areas of guest service and or food & beverage.
• Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all services/features and hours of operation.
• Other language, mathematical, and reasoning abilities as outlined below.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Surf Ranch and WSL culture & initiatives
• Technologically sound with Microsoft Office applications.
• Ability to compute basic mathematical calculations.
• Must be able to maintain a flexible work schedule.
• Food Handler card required per CA law.

Personal attributes

• Exceptional work ethic
• Exceptional attention to detail
• Optimism and energy for the brand and its future
• An open and collaborative nature

Physical Requirements

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day
• Must be physically able to wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces
• Lift/carry 25 lbs (frequently) and 50 lbs (occasionally)
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery

The Hospitality Server ensures that guests are comfortable and provide food and beverage service. To ensure the ranch house service is at a quality at all times while preserving a level of guest privacy. To complete all cleaning and preparation to ensure a smooth service at all times.

Responsibilities include (but not limited to):

• To prepare and carry out food and beverage service to guests in a courteous and efficient manner. This includes offering service to guests, regularly checking the floor, this includes all ranch house, decks and surrounding areas.
• To keep back of house and ranch house areas tidy at all times and to regularly clean all associated equipment.
• Mix ingredients to prepare cocktails and other drinks for guest and wash utensils after each use.
• Pour all drinks to the recommended legal standard (correct measure) in the appropriate glassware.
• Clean up after food service including with appropriate chemicals.
• To notify the Director of Guest Services if you observe a particular item of stock is running low.
• To attend training sessions and courses and to assist with the ‘on-the-job’ training of new staff, as required.
• To handle minor complaints in a professional and courteous manner and to provide appropriate solutions. To immediately inform the Director of Guest Services of all cases.
• To read all relevant company literature, notices and other correspondence and to regularly observe ranch and departmental notice-boards.
• To uphold good housekeeping practices, ensuring a safe, clean, tidy and pleasant working environment.

Qualifications

• Previous experience in a F&B or hospitality setting responsible for servicing of guests
• Experience in or around the food industry
• Excellent organizational, verbal, and written communication skills
• Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
• Demonstrate ability to work independently under pressure; proactive thinker/self-starter

Personal attributes

• Exceptional work ethic
• Ability to multi-task and be flexible is essential
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary
• Strong team player

Physical Requirements

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. 

The Seasonal Housekeeper is a professional that ensures a positive overall impression of the property as well as providing the necessary service of ensuring clean and comfortable lodging accommodations for guests. Housekeeping positively represents Surf Ranch through the daily cleaning of assigned space’s and lodging units as per the established standards of cleanliness and through interaction with guests.

Responsibilities include (but not limited to):

• Vacuums, sweeps, mops, and cleans flooring in overnight accommodation
• Scrubs, disinfects and deodorizes bathtubs / showers, toilets, wash basins, wastebaskets, tile and other bathroom and / or vanity fixtures and furnishings in the guest rooms
• Dusts, brushes, polishes, cleans and vacuums furniture, glass, mirrors, curtains, framed pictures, appliances and other structural fixtures and furnishings in guests’ rooms
• Removes trash and debris from guests’ rooms
• Strips beds, collects dirty linens, and makes beds with fresh linens
• Replenishes linens, amenities and other supplies in guests’ rooms
• Routinely inspects guest rooms for maintenance needs such as burned-out light bulbs, plumbing or electrical problems, carpentry needs, or other special problems and reports it to the Admin office for proper resolution
• Contribute to the positive image of Surf Ranch by providing janitorial services throughout the facility. This includes cleaning bathrooms, kitchens, training areas, outdoor spaces and other areas around the ranch house
• Contribute to well stocked restrooms by replacing supplies throughout the day
• Clean up spills, pick up and empty trash, empty and replace trash containers
• Maintain quality standards and expectations
• Auditing of supplies and communicating need for replenishment 
• Adhering to standard operating procedures, safe housekeeping and sanitation practices
• Ensure company standards are followed in welcoming and acknowledging all guests
• Provide support to team to achieve common goals

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Previous cleaning or hospitality experience may be an advantage 
• Strong knowledge of cleaning supplies and procedures
• Must be able to adapt to changes in a fast paced, dynamic, and sometimes intense work environment
• Ability to read and comprehend simple instructions, short correspondence and memos in English

Personal attributes

• Exceptional work ethic
• Ability to multi-task and be flexible is essential
• Strong team player

Physical Requirements

• The employee is regularly required to talk and hear. This position is very active and requires pushing, pulling, standing, walking, bending, kneeling, stooping and crouching. 

The Lifeguard plays a strong role in keeping Surf Ranch guests safe. Under the direct supervision of the Surf Ranch Manager of Water Safety, the Lifeguard will be responsible for Surf Ranch water safety and medical aid when incidents occur. The Lifeguard will make water related decisions with the utmost regard for Surf Ranch employees and its guests. The Lifeguard must have and expert level understanding of all wave system operations as well as the ability to direct others and manage others in a team and group setting. The Lifeguard will direct Surf Coaches when any medical or water related emergency occurs.

Responsibilities include (but not limited to):
• Actively observe activities in the wave basin and facilitate a safe guest experience.
• Manage all employees and guests who enter the wave basin to surf, assist surfers, or to maintain the basin itself.
• Work directly with Hospitality, Surf Hosts, Surf Coaches, and other Lifeguards to ensure a timely schedule as to when guests should be in the water for their designated heat.
• Direct all Surf Coaches when minor and/or major water and medical emergencies occur.
• Complete detailed reports for all incidents that require lifeguard contact.
• Maintain training requirements. 
• Maintain the general upkeep of Surf Ranch facilities including boat ramp and lifeguard towers.
• Ensure all activities & operations are conducted in accordance with established procedures and policies.
• Clearly communicate between, water safety, control tower, and jet ski operator.
• Activate the 911 system should a guest need care from paramedics and/or fire rescue.
• Responsible for a thorough safety briefing if Water Safety Manager is unavailable.
• Thorough understanding of Safety & Rescue Operations. 
• Thorough understanding of Surf Ranch Wave System.

Qualifications
• 5+ years previous experience as ocean lifeguard
• USLA Lifeguard Certification
• EMT certification
• Wave Runner (PWC) rescue experience and training preferred
• 5+ Years managing lifeguard operations

Personal Attributes
• Above all, integrity and honesty
• Exceptional work ethic and attention to detail 
• Entrepreneurial; willingness to work independently with the best practices in mind 
• Masterful organizational skills
• An open and collaborative nature
• Optimism and energy for the brand and it’s future
• An enthusiasm for coaching, teaching, and the development of people

Physical requirements

• Physically able to swim, swim in rough and deep water, walk, run, walk or run over rough or uneven surfaces, bend, stoop, lift, push, pull, and carry loads; use hand to handle, or feel; reach with arms and hands; talk, taste, smell and see (both near and far). Occasionally required to climb or balance; stoop, kneel, crouch. 
• Must be able to swim at least 550 yards, dive at least 10 feet deep, swim with a 80-pound object for at least 20 yards, and tread water for at least 2 minutes. 
• Ability to lift a person off the bottom and out of the water. 
• Perform all skills required for Life guarding, First Aid, and CPR. 
• Ability to stand or sit for long periods of time in outside air temperatures and conditions. 
• Comfortable in the water. 

At WSL, we pride ourselves on providing meaningful experiences to our interns. We are seeking students who can bring their passion for digital media and sports, knowledge of business analytics, communication and organization skills to our business teams companywide. Our internship program is designed to provide an opportunity to gain knowledge and exposure about the sports industry from the inside, while receiving hands on experience. Interns will gain insight and knowledge of the industry by way of practical work experience, such as competitive research and analysis, reports, business plans and exposure to various projects and facets of the business.

We are searching for an intern for our Partnerships Team. This person would work on the frontlines of all WSL sponsorships to ensure activation and execution of all contractual deliverables. This person will also assist with new partner prospecting, in addition to working with the media team to ensure partner deliverables are executed operationally.

 Qualifications: 

• Undergraduate or Graduate Student at an accredited University pursuing a degree in Business, Finance, Marketing, Communications or relatable majors to the business.
• Minimum GPA requirement of 3.75
• Professional communication skills with ability to articulate thoughts and concepts fluidly; both written and verbally
• Critical thinking and problem-solving skills
• Highly proficient using all Microsoft products including Excel and PowerPoint; ability to quickly learn software and tools
• Effective leadership experience
• Ability to work 40 hours per week from mid-July to late August 2020

Personal Attributes:

• Above all, integrity and honesty
• Willingness to work independently
• An exceptional work ethic (No job is too small)
• Exceptional attention to detail
• Masterful organizational skills
• Optimism and energy for the company and its future
• An open and collaborative nature
• A high degree of self-awareness of own personal style, strengths, key areas for improvement.
• Intellectual curiosity and enthusiasm for learning.

 Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

At WSL, we pride ourselves on providing meaningful experiences to our interns. We are seeking students who can bring their passion for digital media and sports, knowledge of business analytics, communication and organization skills to our business teams companywide. Our internship program is designed to provide an opportunity to gain knowledge and exposure about the sports industry from the inside, while receiving hands on experience. Interns will gain insight and knowledge of the industry by way of practical work experience, such as competitive research and analysis, reports, business plans and exposure to various projects and facets of the business.

The Social Media Intern will have a goal to share, connect, converse, and create content featuring the world's best surfing driving back to our website. This candidate lives the latest trends, speaks in emojis, and has a social media mindset to translate content for Instagram, Facebook, Twitter, and TikTok. In this position, they will select, request, edit, program, copyright, and publish content to all WSL social platforms. Also, perform video editing in Adobe Creative Studio, content publishing in Facebook Creator Studio, and content management in Google Suite. Along with, conceptualizing content concepts based on brand initiatives and current trends. Followed by ambassador management, content production, tracking, and reporting results. 

 Qualifications: 

• Undergraduate or Graduate Student at an accredited University pursuing a degree in Business, Finance, Marketing, Communications or relatable majors to the business.
• Minimum GPA requirement of 3.75
• Professional communication skills with ability to articulate thoughts and concepts fluidly; both written and verbally
• Critical thinking and problem-solving skills
• Highly proficient using all Microsoft products including Excel and PowerPoint; ability to quickly learn software and tools
• Adobe Creative Cloud, Adobe Premiere Pro (video editing)
• Facebook Creator Studio
• Google suite
• Mastery of content creation on Instagram, Facebook, Twitter, TikTok
• Effective leadership experience
• Ability to work 40 hours per week from mid-July to late August 2020

Personal Attributes:

• Above all, integrity and honesty
• Willingness to work independently
• An exceptional work ethic (No job is too small)
• Exceptional attention to detail
• Masterful organizational skills
• Optimism and energy for the company and its future
• An open and collaborative nature
• A high degree of self-awareness of own personal style, strengths, key areas for improvement.
• Intellectual curiosity and enthusiasm for learning.

 Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V