Summary:

The Boat Captain has the responsibility for the overall delivery of the watersports experience at the lake including operation of the boat and equipment This may also include instruction of watersports while ensuring the guest’s safety and enjoyment of their experience. This position will also be required to perform light maintenance and cleaning of equipment and supplies

Responsibilities include, but not limited to:

• Ensure delivery of exceptional guest experience for all guests.
• Physical operation of the boat and responsible for its maintenance and care. 
• Manages inventory of all equipment and ensures all is in working order and safely operated. 
• Work directly with clients and guests on coordination of their experiences at Surf Ranch.
• Wears the team uniform in accordance with the uniform code. Maintains a neat appearance and a professional manner.
• Maintains a working knowledge of the daily activities of the Ranch.
• Assists in maintaining a safe working environment for all.
• Responds to emergency situations received by radio, telephone and personal request in accordance with Surf Ranch standard operating procedures.
• Responsible for boat cleanliness, organization and general appearance. 
• Work in conjunction with the Surf Ranch boat deckhand to instruct guests on water sports.
• Responsible for ensuring each guest is property outfitted with equipment prior to boat operation.  
• Support requests of all operating groups/departments within Surf Ranch and KSWC in a timely and professional manner.
• Perform other duties as assigned.
•   Maintain proficiency in all areas as it pertains to his/her area(s) of responsibilities.
• Outdoor work conditions will involve weather, noise, and hazardous materials.
• Required to often work extended periods of time. 

Experience and Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be able to adapt to changes in a fast paced, dynamic, and sometimes intense work environment
• Ability to use or learn to use the following equipment: computer, printer etc.; telephone, two-way radio and other necessary equipment.
• Ability to read and comprehend simple instructions, short correspondence and memos in English.
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
• Possession of CBC (California Boater Card)
• Possession of California boaters certificate
• Knowledge and background in boat operation and water sports. 
• Knowledge in all watersports, Wakeboarding, wake surfing, skiing, etc.
• Knowledge of all equipment that is used in each watersport.
• Ability to train/instruct guests on watersports. Ex. (Teach someone how to wake surf)
• Ability to provide coaching in a way that appeals to the guests.

Personal Attributes

• Exceptional work ethic
• Ability to multitask and be flexible is essential
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary
• Strong team player

Working Conditions / Physical requirements (if applicable) 

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. 
• Must be able to work outside in heat, the boat has Bimini Cover.

About KSWC

Kelly Slater Wave Company (KSWC) is an innovative wave technology company. KSWC is the first company to develop a formula that combines cutting edge science, engineering, and design to create the longest, open-barrel, high-performance wave in existence. The Wave System can mimic the power, speed, and experience found in the best ocean waves. As envisioned by 11-time world champion Kelly Slater, KSWC was created to evolve the sport of surfing by making it more accessible. The company is creating world-class, high-performance training centers where top athletes can perfect their talent. In addition, the company is looking at development applications for surfers of any level to enjoy the best man-made waves.

Works under the supervision of the Surf Ranch Sous Chef and Kitchen Supervisor. The cook is responsible for assisting the culinary team on the execution and preparation of menu items, receiving and processing deliveries, cleaning, and supporting the culinary department as requested by Chefs, Hospitality management,  and people leaders. The position is responsible for ensuring quality meals and service for Surf Ranch guests during their stay. The Cook should familiarize themselves with the guests that are coming to visit Surf Ranch and be knowledgeable of any dietary or allergy restrictions.

Responsibilities include, but not limited to:

• Maintain a high level of cleanliness in the kitchen facilities meeting company standards and health code regulations
• Prepare food/maintain facility in accordance with company and health code regulations
• Execute recipes and menus accurately and in timely manner
• Ensure quality meals and professionally interact with guests on a regular basis
• Menu and recipe knowledge including allergens and prep methods
• Stay up to date on company email correspondence regarding guest days and menu planning
• Assist with dishes and cleaning kitchen
• Organize and put away food deliveries
• Complete inventory as requested
• Knows and complies consistently with standard portion sizes,cooking methods, quality standards, policies and procedures.
• Portions food products prior to cooking according to standard portion sizes and recipe specifications.
• Maintains a clean and sanitary work station area including tables, shelves, grills, ovens, and refrigeration equipment.
• Follow proper plate presentation and garnish set up for all dishes.
• Handles, stores and rotates all products properly utilizing FIFO and food date labeling
• Disposes of trash/recycling/grease properly
• Avoids waste, spoilage or mistakes in preparation of food
• Refrains from making or serving food not on the menu and/or not specifically requested from people leader for guest service
• Assumes 100% responsibility for quality of food preparation and handling

Experience and Qualifications:

• Previous experience serving as Cook in a professional kitchen operation
• Basic knife skills, portioning, grilling and proper food labeling and storage.
• Following recipes and prep methods as directed.
• Food Safety Manager Certification and/or CA Food Handler Permit
• Experience in hospitality services environment
• Knowledge of guest menu requests and ability to work around allergy or dietary restrictions

Personal Attributes:

• Exceptional work ethic
• Exceptional attention to detail
• Optimism and energy for the brand and its future
• An open and collaborative nature
• Teamwork
• Working Conditions / Physical requirements (if applicable)
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• Must be physically able to chop and prepare produce, wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces; able to carry 25 or more pounds.
• Ability to work and maneuver in small or confined spaces, such as cupboards, refrigerators, and food storage areas.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions.

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans.

Hourly Pay Rate: $17.00 - $20.00 based on relevant experience

Summary:

The EVS team ensures a professional and positive overall impression of the property by providing the necessary service of ensuring clean and comfortable shared use spaces across the site. EVS positively represents Surf Ranch through the daily cleaning of assigned space’s, back of house areas, and common areas as per the established standards of cleanliness and through interaction with guests.

Responsibilities include, but not limited to:

• Vacuums, sweeps, mops, and cleans flooring in common areas and employee spaces
• Scrubs, disinfects and deodorizes bathtubs / showers, toilets, wash basins, wastebaskets, tile and other bathroom and / or vanity fixtures and furnishings in the common areas and employee spaces.
• Dusts, brushes, polishes, cleans and vacuums furniture, glass, mirrors, curtains, framed pictures, appliances and other structural fixtures and furnishings in common areas and employee spaces
• Removes trash and debris from guests’ common areas and employee spaces
• Strips beds, collects dirty linens, and makes beds with fresh linens as assigned to assist housekeeping
• Replenishes linens, amenities and other supplies in common areas and employee spaces
• Routinely inspects common areas and employee spaces for maintenance needs such as burned-out light bulbs, plumbing or electrical problems, carpentry needs, or other special problems and reports it to the supervisor on shift for proper resolution
• Contribute to the positive image of Surf Ranch by providing janitorial services throughout the facility. This includes cleaning bathrooms, kitchens, training areas, outdoor spaces and other areas around the ranch house
• Contribute to well stocked restrooms by replacing supplies throughout the day
• Clean up spills, pick up and empty trash, empty and replace trash containers 
• Ensure laundry is maintained and pool towels are rolled
• Assisting all departments in the facilitation of any cleaning service i.e. doing dishes in the kitchen, helping clean the main deck after an experience, re-organizing and restocking back of house spaces for the teams
• Completes weekly, bi-weekly, and monthly deep clean tasks
• Ownership over the outside of lodging accommodations and the cleanliness of them i.e windows, roofs, railings, etc.
• Ensures the “zones” are completed daily and all tasks are fully complete
• Maintain quality standards and expectations
• Auditing of supplies and communicating need for replenishment 
• Adhering to standard operating procedures, safe housekeeping and sanitation practices
• Ensure company standards are followed in welcoming and acknowledging all guests
• Provide support to team to achieve common goals
• Ensure organized and clean work areas including laundry rooms and storage areas
• All other duties as assigned 

Experience and Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Must be able to adapt to changes in a fast paced, dynamic, and sometimes intense work environment
• Ability to read and comprehend simple instructions, short correspondence and memos in English
• Previous cleaning experience preferred 
• Strong knowledge of cleaning supplies and procedures

Personal Attributes

• Exceptional work ethic
• Ability to multi-task and be flexible is essential
• Strong team player

Working Conditions / Physical requirements (if applicable) 

• The employee is regularly required to talk and hear. This position is very active and requires pushing, pulling, standing, walking, bending, kneeling, stooping and crouching. 
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. 
• Must be physically able to wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces.
• Lift/carry 25 lbs (frequently) and 50 lbs (occasionally)
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions.

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans.

Hourly Pay rate: $17.00 - $19.00 based on relevant experience

Summary:

Under the supervision of the Director of F&B and Property Manager, this role is responsible for all aspects of  garden operations.

Within the Surf Ranch garden operations; will design and implement growing systems to maximize production of vegetables, fruits, herbs, flowers, and other products - with the primary goal of supplying successions of organic produce to the central kitchen, and will collaborate with the Director of F&B and Property Manager.

Responsibilities include, but not limited to:

Develop and implement all farming activities, including crop planning, succession planting, irrigation, orchard and native garden maintenance, soil building, composting, harvesting, use of cover crop, seed selection, pest management, seeding, greenhouse propagation, transplanting, farm maintenance and weed mitigation.

• Maintain garden infrastructure
• Manage irrigation and watering needs for Aloha Garden and Chef's Garden
• Analyze farm to table needs to determine appropriate seed selection and implement succession planting schedules.
• Oversee planting, planning, sourcing and propagation of plants
• Maintain market garden beds through, natural pest management, trellising, weeding, thinning, and pruning of crops.
• Harvest, wash, and pack market garden vegetables for the main kitchen.
• Guide and train any facilities or farming assistants who will be assisting with farm duties.
• Inspect and maintain garden equipment for proper functioning.
• Comply with organic and regenerative farming standards.
• Maintain detailed records of field tasks, planting locations, and inputs.
• Adhere to garden budget
• Implement and maintain safety protocols.
• Oversee chickens by feeding, watering, cleaning and caring for the flock. Along with gathering laid eggs.
• Provide an overview of farming practices through signage and guest farm tours.
• Work with facilities to maintain garden related furnishings: irrigation, raised beds, fencing, chicken coop and shed.
• Maintain all landscaping around property in conjunction with crew grounds when asked.
• Collaborate with teams on an as needed basis
• Find ways to reduce costs for materials and supplies
• Manage all indoor house plants
• Grow foods in accordance with needs for the culinary department
• Grow the operation that suits the needs of the ranch 

Experience and Qualifications

• High school diploma or equivalent
• 1 year experience in a similar role 
• In-depth knowledge of plants and gardening techniques 
• Knowledge of native plants and pests
• Experience raising chickens

Personal Attributes

• Exceptional work ethic
• Ability to multi-task and be flexible is essential
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary
• Strong team player

Working Conditions / Physical requirements (if applicable) 

• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• Must be physically able to chop and prepare produce, wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces; able to carry 25 or more pounds.
• Ability to work and maneuver in small or confined spaces, such as cupboards, refrigerators, and food storage areas.

Ability to work in extreme temperatures

Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions.

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans.

This is a seasonal position that will remain active through the remainder of 2023 season. 

Hourly Pay rate: $17.00 - $21.00 based on relevant experience

The Guest Experience Host is responsible for championing the guest experience for all groups from beginning to end. The position will act as the liaison between the Guest and the Guest Experience team and be the primary point of contact throughout all experiences.  The Guest Experience Host be an extension of the guest experience process prior to arrival and relay the needs of the guests while they are on site to the operational teams.  The position will work closely across all departments to ensure a smooth operational flow and the guest’s needs are being met.

Responsibilities include, but not limited to:

• Acting as the main point of contact from the time a group arrives on site until they depart
• Coordinate with Guest Experience team to gather information for upcoming experiences
• Welcome all arriving guests to Surf Ranch
• Champion the collateral creation process including but not limited to guest itineraries, site maps, welcome videos, etc.
• Ensure guest satisfaction and keep open lines of communication with group lead and other group stakeholders
• Relay information to the appropriate team to ensure a smooth-running operation
• Be the liaison for all operational teams on site and relay the proper information to decision makers
• When daily itinerary becomes adjusted ensure communication down to all teams and ensure clear communication to guests on any changes
• Attend operational meetings as necessary
• Coordinate with on-site facilities teams as needed based on guest requests and needs.
• Communicate all maintenance requests and ensure resolution for any guests on site
• Coordinate with team daily to ensure all required guest items are completed and a seamless arrival process can be created
• Work with culinary team to ensure satisfaction for all upcoming groups based on group make-up, requests, and knowledge as the point of contact
• Activate spaces around the property as needed and act as a host to the group while they occupy said space
• Gather and memorialize any data from groups such as requests, preferences, etc.
• Ensure Run of Show is being completed and is accurate. Ensure Run of show is available to all team members
• Build, compile, and track guest profiles to ensure return guest satisfaction
• Act as support when needed for front line Hospitality team
• Perform the welcome presentation daily for all arriving groups
• Perform property tours as required
• Check in all guests to their lodging accommodations
• Ensure the itinerary is distributed to all group members
• Have an intricate knowledge of each day and ensure the flow for the group works
• Have the ability to mediate guest complaints and relay information for resolution
• Accommodate guest needs as requested
• Ensure all pre-arrival information is complete and if it is not gather all information required
• Own the welcome shack and ensure presentation, cleanliness, and all other standards are upheld
• Assist in any projects applicable to further the guest experience
• Perform guest transport to/from property, and around property
• Assist in coordinating flow of guests on and off of the property
• Any other job duties as assigned

Experience and Qualifications

• Previous experience in a resort or hospitality setting
• Outstanding interpersonal and presentation skills for interactions between guests and staff members.
• Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all services/features and hours of operation and be able to communicate them clearly to guests and staff.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Surf Ranch and WSL culture & initiatives
• Technologically sound with Microsoft Office applications.
• Must be able to maintain a flexible work schedule.
• Food Handler card required per CA law.
• Clean drivers record
• California Commercial Driver's License with a Passenger Endorsement (in good standing and clean driving record)

Personal Attributes

• Exceptional work ethic
• Exceptional attention to detail
• Optimism and energy for the brand and its future
• An open and collaborative nature
• Strong team player

Working Conditions / Physical requirements (if applicable)

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching.
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• Must be physically able to wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces.
• Lift/carry 25 lbs (frequently) and 50 lbs (occasionally)
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions.

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans.

Hourly Pay rate: $17.00 - $20.00 based on relevant experience

Summary:

The Hospitality Lead is responsible for deliverables related to guest services. This includes management of the Hospitality Servers and Bartenders of Surf Ranch. The Hospitality Lead will report directly to the Director of Food & Beverage.

Responsibilities include, but not limited to:

• Ensure the timely delivery of all food and beverage needs at Surf Ranch
• Serve and remove food & drink and remove dishes after use
• Track any dietary requirements of guests
• Work with Chef, Cook and Kitchen staff to deliver meals to guests
• Execute Hospitality Run of Show work directly with guests and staff.
• Maintain cleanliness and general upkeep of Surf Ranch guest areas.
• Ensure the health, safety, and welfare of visitors
• Serve food & drink to guests as prepared or approved by the Executive Chef
• Involvement in guest service pre and post post surf session
• Ensure guests have everything they need pre and post surf session
• Ensure all areas are clean, free of clutter, and presentable to guests before, during, and after each day
• Overtime may be required
• Shift oversight of  servers and bartenders.
• Manage deliveries 
• Keep Hospitality spaces clean and organized
• Track inventory and place orders
• Provide leadership for the food & beverage program
• Maintains a high level of quality in the  cleanliness and management of the ranch house.
• Respond and report guest service related issues in a timely and effective manner.
• Monitor staff hours and breaks ensuring labor is in line with department directives.  
• Communicate accurately and in a timely manner, matters which pertain to the delivery of hospitality and guest service status/readiness to the Director of Food & Beverage.
• Support requests of all operating groups/departments within Surf Ranch and WaveCo in a timely and professional manner.
• Adhere and enforce all Standard Operating Procedures within the hospitality departments at Surf Ranch.
• Assist in the development and implementation of processes which enhance system efficiencies and increase productivity and service.
• Maintain proficiency in all areas as it pertains to his/her area(s) of responsibilities.

Experience and Qualifications

• Previous experience in a resort or hospitality setting responsible for leading teams in the areas of guest service and or food & beverage. 
• Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow up and execution. 
• Have superb time management skills.
• Maintain complete knowledge of all services/features and hours of operation.
• Other language, mathematical, and reasoning abilities as outlined below.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Surf Ranch and WSL culture & initiatives
• Technologically sound with Microsoft Office applications.
• Ability to compute basic mathematical calculations.
• Must be able to maintain a flexible work schedule.
• Food Handler card required per CA law.

Personal Attributes

• Exceptional work ethic
• Exceptional attention to detail 
• Optimism and energy for the brand and its future
• An open and collaborative nature
• Strong team player

Working Conditions / Physical requirements (if applicable) 

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. 
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. 
• Must be physically able to wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces.
• Lift/carry 25 lbs (frequently) and 50 lbs (occasionally)
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

The Hospitality Server ensures that guests are comfortable and provide food and beverage service. To ensure the ranch house service is at a quality at all times while preserving a level of guest privacy. To complete all cleaning and preparation to ensure a smooth service at all times.

Responsibilities include (but not limited to):

• To prepare and carry out food and beverage service to guests in a courteous and efficient manner. This includes offering service to guests, regularly checking the floor, this includes all ranch house, decks and surrounding areas.
• To keep back of house and ranch house areas tidy at all times and to regularly clean all associated equipment.
• Mix ingredients to prepare cocktails and other drinks for guest and wash utensils after each use.
• Pour all drinks to the recommended legal standard (correct measure) in the appropriate glassware.
• Clean up after food service including with appropriate chemicals.
• To notify the Director of Guest Services if you observe a particular item of stock is running low.
• To attend training sessions and courses and to assist with the ‘on-the-job’ training of new staff, as required.
• To handle minor complaints in a professional and courteous manner and to provide appropriate solutions. To immediately inform the Director of Guest Services of all cases.
• To read all relevant company literature, notices and other correspondence and to regularly observe ranch and departmental notice-boards.
• To uphold good housekeeping practices, ensuring a safe, clean, tidy and pleasant working environment.

Qualifications

• Previous experience in a F&B or hospitality setting responsible for servicing of guests
• Experience in or around the food industry
• Excellent organizational, verbal, and written communication skills
• Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
• Demonstrate ability to work independently under pressure; proactive thinker/self-starter

Personal attributes

• Exceptional work ethic
• Ability to multi-task and be flexible is essential
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary
• Strong team player

Physical Requirements

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. 

This is a part time position. Hourly Pay rate: $17.00

The Housekeeping staff ensures a professional and positive overall impression of the property by providing the necessary service of ensuring clean and comfortable lodging accommodations for guests. Housekeeping positively represents Surf Ranch through the daily cleaning of assigned space’s, lodging units, and common areas as per the established standards of cleanliness and through interaction with guests.

Responsibilities include, but not limited to:

• Vacuums, sweeps, mops, and cleans flooring in lodging accommodations and common areas
• Scrubs, disinfects and deodorizes bathtubs / showers, toilets, wash basins, wastebaskets, tile and other bathroom and / or vanity fixtures and furnishings in the guest accommodations and common areas.
• Dusts, brushes, polishes, cleans and vacuums furniture, glass, mirrors, curtains, framed pictures, appliances and other structural fixtures and furnishings in guests’ accommodations and common areas
• Removes trash and debris from guests’ accommodations and common areas
• Strips beds, collects dirty linens, and makes beds with fresh linens
• Replenishes linens, amenities and other supplies in guests’ rooms
• Routinely inspects guest rooms for maintenance needs such as burned-out light bulbs, plumbing or electrical problems, carpentry needs, or other special problems and reports it to the lead on shift for proper resolution
• Contribute to the positive image of Surf Ranch by providing janitorial services throughout the facility. This includes cleaning bathrooms, kitchens, training areas, outdoor spaces and other areas around the ranch house
• Contribute to well stocked restrooms by replacing supplies throughout the day
• Clean up spills, pick up and empty trash, empty and replace trash containers
• Ensure laundry is maintained and pool towels are rolled
• Maintain quality standards and expectations
• Auditing of supplies and communicating need for replenishment
• Adhering to standard operating procedures, safe housekeeping and sanitation practices
• Ensure company standards are followed in welcoming and acknowledging all guests
• Provide support to team to achieve common goals
• Ensure organized and clean work areas including laundry rooms and storage areas
• All other duties as assigned

Experience and Qualifications:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Must be able to adapt to changes in a fast paced, dynamic, and sometimes intense work environment
• Ability to read and comprehend simple instructions, short correspondence and memos in English
• Previous cleaning experience preferred 
• Strong knowledge of cleaning supplies and procedures

Personal Attributes:

• Exceptional work ethic
• Ability to multi-task and be flexible is essential
• Strong team player

Working Conditions / Physical requirements (if applicable):

• The employee is regularly required to talk and hear. This position is very active and requires pushing, pulling, standing, walking, bending, kneeling, stooping and crouching. 
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• Must be physically able to wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces.
• Lift/carry 25 lbs (frequently) and 50 lbs (occasionally)
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions.

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans.

Hourly Pay rate: $17.00 - $20.00 based on relevant experience

Under the direct supervision of the Surf Ranch Security Supervisor, the Security Guard at Surf Ranch will work to keep Surf Ranch safe and secure at all times. This position will be responsible for ensuring the flow of vehicles and patrons that arrive and depart Surf Ranch daily. The Surf Ranch Security Guard must have a thorough understanding of the Surf Ranch property lines and all entrances and exits on site. The Security Guard must understand areas of the property that are less secure than others and to monitor those areas accordingly.

Responsibilities include, but not limited to:

• Interface with guests and employees as they enter Surf Ranch through the service and main entrances.
• Ensure that waivers and all other documentation needed to come on site by Vendors or guests are completed.
• Patrol Surf Ranch and do sweeps on a consistent basis.
• Monitor the perimeter fence throughout the day and night.
• Intervene and resolve security threats or issues as they arise.
• Provide friendly interactions with Surf Ranch staff, vendors, and guests
• Assist with overnight accommodation check in and out processes.
• Understand the Surf Ranch property lines, easements etc.
• Understand the Surf Ranch security/ emergency evacuation plan.
• Assist in monitoring overall guest safety and safe use of bikes, e-bikes, and other guest amenities
• Ensure staff members are following protocol on checking out radios, the suburban, entering/exiting the property, parking areas, etc
• Ensure a clean working area both in and outside of the Security building
• Consistently monitor cameras and report any unsafe behaviors or security concerns
• Act as the shipping and receiving POC for the property.
• Ensure Surf Ranch vehicles that are guest facing are in good working order
• Knowledge and understanding of facility locations.
• All other duties as assigned

Experience and Qualifications

• Ability to resolve conflict when necessary
• Ability to activate the 911 system and request local law enforcement if necessary
• Ability to work different hours of the day including overnight shifts
• Basic Security training
• Prior Security experience preferred

Personal Attributes

• Team player
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary
• Friendly and positive attitude. Able to interface with guests on a regular basis

Working Conditions / Physical requirements (if applicable)

• Physically able to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 75 pounds or less. 
• The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. 

Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions.

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans.

Hourly Pay rate: $17.00 - $19.00 based on relevant experience