The Hospitality Lead is responsible for deliverables related to guest services. This includes management of the Hospitality Servers and Bartenders of Surf Ranch. The Hospitality Lead will report directly to the Director of Food & Beverage.

• Responsibilities include, but not limited to:

  • Ensure the timely delivery of all food and beverage needs at Surf Ranch
  • Serve and remove food & drink and remove dishes after use
  • Track any dietary requirements of guests
  • Work with Chef, Cook and Kitchen staff to deliver meals to guests
  • Execute Hospitality Run of Show work directly with guests and staff.
  • Maintain cleanliness and general upkeep of Surf Ranch guest areas.
  • Ensure the health, safety, and welfare of visitors
  • Serve food & drink to guests as prepared or approved by the Executive Chef
  • Involvement in guest service pre and post post surf session
  • Ensure guests have everything they need pre and post surf session
  • Ensure all areas are clean, free of clutter, and presentable to guests before, during, and after each day
  • Overtime may be required
  • Shift oversight of  servers and bartenders.
  • Manage deliveries 
  • Keep Hospitality spaces clean and organized
  • Track inventory and place orders
  • Provide leadership for the food & beverage program
  • Maintains a high level of quality in the  cleanliness and management of the ranch house.
  • Respond and report guest service related issues in a timely and effective manner.
  • Monitor staff hours and breaks ensuring labor is in line with department directives.  
  • Communicate accurately and in a timely manner, matters which pertain to the delivery of hospitality and guest service status/readiness to the Director of Food & Beverage.
  • Support requests of all operating groups/departments within Surf Ranch and WaveCo in a timely and professional manner.
  • Adhere and enforce all Standard Operating Procedures within the hospitality departments at Surf Ranch.
  • Assist in the development and implementation of processes which enhance system efficiencies and increase productivity and service.
  • Maintain proficiency in all areas as it pertains to his/her area(s) of responsibilities.
  
  
  

  Experience and Qualifications

  • Previous experience in a resort or hospitality setting responsible for leading teams in the areas of guest service and or food & beverage. 
  • Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
  • Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
  • Prioritize and organize work assignments, have timely follow up and execution. 
  • Have superb time management skills.
  • Maintain complete knowledge of all services/features and hours of operation.
  • Other language, mathematical, and reasoning abilities as outlined below.
  • Ability to comply with physical demands as outlined below.
  • Knowledge and understanding of Surf Ranch and WSL culture & initiatives
  • Technologically sound with Microsoft Office applications.
  • Ability to compute basic mathematical calculations.
  • Must be able to maintain a flexible work schedule.
  • Food Handler card required per CA law.
  
  
  

  Personal Attributes

  • Exceptional work ethic
  • Exceptional attention to detail 
  • Optimism and energy for the brand and its future
  • An open and collaborative nature
  • Strong team player
  
  

  Working Conditions / Physical requirements (if applicable) 

  • The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. 
  • This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. 
  • Must be physically able to wipe down surfaces, reach, twist, bend and be able to pick up debris from floor or items from storage spaces.
  • Lift/carry 25 lbs (frequently) and 50 lbs (occasionally)
  • May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
  
  
  

Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans. 

Hospitality Server staff are responsible for providing a quality guest experience by properly serving guests meals and refreshments throughout the day. Under the direct supervision of the Food & Beverage Supervisor, the Hospitality Server employee will perform various duties at the Surf Ranch facility both guest facing and non-guest facing. This includes serving meals, clearing dishes, and interacting with guests. This role also takes direction from the Cooks and Sous Chef to ensure quality of food and to communicate guest requests and food allergies to the chef.

Responsibilities include (but not limited to):

• Adhere to all departmental standard operating procedures (SOPs)
• Ensure the timely delivery of all food and beverage needs at Surf Ranch
• Serve food & drinks and remove dishes and glassware after use
• Help wash dishes and glassware after mealtimes
• Polish glassware and silverware after each meal service
• Ensure all tableware offered to guests are clean, polished and properly cared for
• Know guests by name
• Interact with guests in a professional and friendly manner
• Track any dietary requirements of guests
• Work with Sous Chef, Cooks, Bartender and Hosts to anticipate timing of meals and guests’ wants and needs
• Participate in line up or pre-shift during each shift 
• Know in detail all Surf Ranch menus; breakfast, snack, beverage and cocktail
• Know in detail the components of daily lunch, dinner and dessert specials
• Understand where the meats, local vegetables and other ingredients come from and what makes them special
• Write daily lunch and dinner specials on A-frame chalk sign
• Stock hospitality crate to best ensure preparedness for each shift
• Ensure the health, safety, and welfare of  guests by following proper food handlers guidelines
• Maintain a current food handlers and RBS certification card
• Maintain cleanliness and general upkeep of Surf Ranch facilities
• Follow all California ABC liquor regulations and guidelines
• Manage alcohol consumption of each guest to ensure site safety and ABC laws 
• Complete daily side work and checklists
• Understand basic wine knowledge and pouring techniques 
• Ensure guests have everything they need post surf session
• Ensure all kitchen areas are clean, free of clutter, and presentable to guests before, during, and after each day
• Work well with Bartenders, Culinary Staff ands Hosts
• Complete requests tasked by F&B Supervisor 
• Communicate with Host to provide guests with the best experience possible
• Keep a clean, presentable and professional appearance
• Read run of show (ROS) emails daily 
• Read end of shift reports daily
• Check and read email daily regarding all surf ranch operations
• Communicate within the hospitality department via google chat threads 
• Additional duties as assigned

Qualifications

• Experience in a food and beverage program
• Experience in the service or hospitality industry
• Ability to interact and cater to guests ranging from no previous surf experience to expert level surfing ability
• Experience in “5-star” resort services environment
• Food Handler card preferred 

Personal attributes

• Exceptional work ethic
• Exceptional attention to detail 
• Optimism and energy for the brand and its future
• An open and collaborative nature

Physical Requirements

• Physically able to wipe down table tops, chairs, and booths; able to pick up debris from floor; able to carry 25 or more pounds; able to push vacuum or mop
• Physically able to stand and move during the length of shift; able to bend and kneel through shift.
• Ability to work outdoors, in all weather conditions 

Management reserve the right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions.

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans.

The IT Support Analyst assists all WSL team members in our regional offices, to ensure all required user-based technology is distributed and accounted for and running properly. This is a full-time, non-exempt position reporting to the IT Manager. This is a hybrid position with a current 3 days in office at our El Segundo HQ. 

 Responsibilities include (but not limited to):

• Manage and prioritize help desk tickets, ensuring timely resolution of issues.
• Assist in managing our Google Workspace for Business platform including but not limited to: adding new users and assigning them to proper email distribution lists, troubleshooting Google Workspace.
• Assist in our SaaS applications including but not limited to; adding new users, creating knowledge base articles, and troubleshooting issues that occur.
• Assist in management of AT&T Business Premier Account including but not limited to adding new lines of service and configuring new phones, ensuring the correct international plans are set up ahead of our event schedule.
• Install, and troubleshoot software applications, including operating systems and produ
• ctivity suites.
• Support  local based events as needed.
• Assist with onboarding and offboarding end users
• Provide support both on site in person and remotely for all employees including executive level.
• Other duties and projects as assigned.

 Qualifications: 

• 1-3+ years prior experience in a technical support or service desk role servicing end-users in a corporate setting.
• Bachelor’s Degree or equivalent work experience 
• Familiarity and proven experience with various operating systems (Windows, macOS),common software applications, and basic hardware troubleshooting. 
• Experience troubleshooting and resolving basic technology issues.
• Experience with Okta, Active Directory, Azure, and Google Workspace preferred 
• Friendly, personable, and customer service oriented, self-driven, tech savvy and professional.
• Asset management experience preferred.
• Curiosity for cloud-based services, experience with Microsoft 365 is a plus.
• Excellent communication skills.

Personal Attributes:

• Above all, integrity and honesty.
• Incredibly organized and capable of juggling multiple projects simultaneously
• Willingness to work independently.
• An exceptional work ethic (No job is too small).
• Exceptional attention to detail.
• Masterful organizational skills.
• Optimism and energy for the company and its future.
• An open and collaborative nature.
• A high degree of self-awareness of one’s own personal style, strengths, key areas for improvement.
• Enjoys working in a fast-paced environment
• Intellectual curiosity and enthusiasm for learning.
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Salary Range: $24.00- $28.00/hour based on relevant experience

The Senior Manager of Communications is a crucial role in the WSL Communications department and is responsible for focusing on and amplifying the WSL’s corporate, business, and athlete initiatives. This position collaborates closely with cross-functional teams, partners, and stakeholders to develop and implement external and internal communications plans to promote key narratives and increase global awareness, with a prioritization on the US market.

This role reports directly into the VP, Global Communications. Based on business and team priorities, the successful candidate should be based in Los Angeles, California, in a hybrid working environment. This role will include three days in-office (El Segundo).

Responsibilities include (but not limited to):

• Build global PR strategy/roadmap around the WSL’s key assets, including WSL Tours and its athletes, and WSL brand initiatives. 
• Identify opportunities and pitch stories to further WSL’s key narratives and profiles in the press
• Key focus is generating press coverage through heavy pitching efforts to drive maximum awareness, particularly in the US, for mainstream media across target segments including, but not limited to: mainstream US news, sport, lifestyle, entertainment, and key thought-leaders.
• Support the Management and Leadership teams for strategies related to the brand, Tours, key programs, key events, partners, and athletes. Duties include drafting and reviewing press statements, background materials and briefing documents, brainstorming potential risks, and reviewing and consolidating feedback in real time. 
• Continue and develop long-lasting media relationships with quality outlets that yield great coverage, particularly in the US market. 
• Craft engaging and tailored narratives that resonate with the outlet's audiences for impactful storytelling. Share best practices with pitching and outreach with the broader team.
• Provide strategic counsel and real-time support to leadership and management teams on high-visibility matters, ensuring accurate, consistent messaging for athletes, partners, and external audiences. Draft and review public-facing statements and talking points tied to significant moments.
• Collaborate with cross-functional teams to share best practices, innovative ideas, and solutions, contributing to a culture of excellence in communications.

Qualifications: 

• Exceptional written and verbal communication skills. 
• Minimum six years experience in Communications/PR, with the responsibility of leading and delivering impactful PR campaigns and initiatives, and/or experience marketing high-profile brands or agency account management. 
• Bachelor's Degree (or equivalent) in English, Communications, Public Relations, Journalism, or related field. 
• Must be fluent in English, additional language skills preferred. 
• In-depth understanding of the media landscape with clear expertise in press pitching and outreach. Immersed in the market and in touch with digital and cultural trends. 
• Strong PR relationships with US-based, mainstream, and B2B press. 
• Proven management experience - the Communications team member(s) will report directly into this role.
• Experience working with teams across departments to accomplish successful campaigns. 
• Outstanding organizational ability and project management detail. 
• Hands-on and operationally motivated to get things done, while also able to function at an integrated cross-departmental strategic level.
• Proven ability to prioritize and execute tasks in an ever-changing, nimble, and “live” world.
• Experience with Google Suite (or comparable across Powerpoint, Excel, mid-level skills).
• Working knowledge of Creative Software preferred (Adobe Creative Suite).
• A flexible schedule is preferred, as nights, weekends, and holidays may likely be required. 
• Experience in live sports, action sports and/or surf is highly desirable, as is a passion for surfing.

Personal Attributes:

• Above all, integrity and honesty.
• An exceptional work ethic and attention to detail.
• Optimism and energy for the brand and its future.
• An open and collaborative nature.
• Incredibly organized and capable of juggling multiple projects simultaneously.
• A high degree of self-awareness of one’s own personal style, strengths and weaknesses, and sources of motivation. 
• Intellectual curiosity and enthusiasm for learning.
• Enjoys working in a fast-paced, corporate environment
• Action-oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

Salary Range: $90,000.00 - $110,000.00 based on relevant experience

The Ski Driver plays a strong role in keeping Surf Ranch guests safe. Under the direct supervision of the Water Safety Manager, the Ski Driver will be responsible for Surf Ranch water safety and medical aid when incidents occur. The Ski Driver will make water related decisions with the utmost regard for Surf Ranch employees and its guests. The Ski Driver must have an expert level understanding of all wave system operations as well as the ability to direct others and manage others in a team and group setting. The Ski Driver will direct all Lifeguards and Surf Coaches when any medical or water related emergency occurs. 

Responsibilities include, but not limited to: 

• Actively observe activities in the wave basin and facilitate a safe guest experience. 
• Drive the jet ski in a safe controlled manner consistent with best RWC operator guidelines. 
• Manage all employees and guests who enter the wave basin to surf, assist surfers, or to maintain the basin itself. 
• Work directly with F&B Ops, Surf Guides, and other Lifeguards to ensure a timely schedule as to when guests should be in the water for their designated heat. 
• Direct guests, other Lifeguards and Surf Guides when minor and/or major water and medical emergencies occur. 
• Complete detailed reports for all incidents that require lifeguard contact. 
• Maintain training requirements. 
• Maintain the general upkeep of Surf Ranch facilities including boat ramp, jet ski, and lifeguard towers. 
• Ensure all activities & operations are conducted in accordance with established procedures and policies. 
• Clearly communicate between, water safety, control tower, and jet ski operator. 
• Activate the 911 system should a guest need care from paramedics and/or fire rescue. 
• Responsible for a thorough safety briefing if the Water Safety Manager is unavailable. 
• Thorough understanding of Water Safety Handbook.

Experience and Qualifications 

•  3+ years previous experience as ocean lifeguard
• USLA Lifeguard Certification
• EMT certification
• Wave Runner (PWC) rescue experience and training
• 3+ Years working in lifeguard operations

Personal Attributes 

• Excited and enthusiastic outlook on work as it pertains to guests and Surf Ranch 
• An open and collaborative nature 
• A high degree of self-awareness of one’s own personal style, strengths and weaknesses and motivational triggers. 
• Integrity and honesty 

Working Conditions / Physical requirements (if applicable) 

• Physically able to swim, swim in rough and deep water, walk, run, walk or run over rough or uneven surfaces, bend, stoop, lift, push, pull, and carry loads; use hand to handle, or feel; reach with arms and hands; talk, taste, smell and see (both near and far). Occasionally required to climb or balance; stoop, kneel, crouch. 
• Must be able to swim at least 550 yards, dive at least 10 feet deep, swim with a 80-pound object for at least 20 yards, and tread water for at least 2 minutes. 
• Ability to lift a person off the bottom and out of the water. 
• Perform all skills required for Lifeguarding, First Aid, and CPR. 
• Ability to stand or sit for long periods of time in outside air temperatures and conditions. 
• Comfortable in the water. 

Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice. 

Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions. 

Diversity creates a healthier atmosphere. Equal Opportunity Employer: Minorities, Women, Individuals with Disabilities and Protected Veterans.

Hourly Pay Rate: $26.00 - $30.00 based on relevant experience

The Surf Team Lead plays an integral role in guest safety and guest experience both in and out of the water at Surf Ranch. Under the supervision of the Surf Team Supervisor, the Surf Team Lead ensures the Surf Team's day to day operations are executed to the standard expected by management and guests alike. The Surf Team Lead is responsible for holding all Surf Team members accountable, mitigating labor, and upholding guest satisfaction. This position strives to be a liaison between the guests and the Surf Team ensuring the day to day surf operations are well staffed and maintained. The Surf Team Supervisor and the Surf Team Lead work closely to ensure all equipment, labor budgets, and guest satisfaction are upheld to the Surf Ranch standard. 

Responsibilities include (but not limited to):

• Assist in executing on all pre-arrival information made available by the Manager of Surf Ops. & Guest Experience Coordinator. 
• Ensure all Surf Team member are properly supported and prepared to host the days group
• Satisfying guest needs or issues as they pertain to the Surf Team
• Ensure guests have access to their video footage of their time at Surf Ranch 
• Assist in mitigating all overtime and meal penalties
• To ensure all Surf Team staff are attentive to all guest needs
• Assist in maintaining the daily surf schedule for guests

Qualifications

• Strong leadership skills
• Thorough understanding of the Surf Ranch guest schedule and business model
• Thorough understanding of the Surf Coach, and Surf Guide job descriptions
• Working knowledge of the Surf Ranch site and facility operations
• Excellent organizational skills
• One year previous experience of team management
• Ability to manage a small team and work in a group/team setting 
• Surf Ranch specific water safety training 
• Well rounded, experienced surfer (10 years minimum experience)
• Ability to coach and teach all levels of surfing

Personal Attributes

• Confident in leading and managing teams
• Open minded to opinions from all directions
• Team oriented problem solver
• Excited and enthusiastic outlook on work as it pertains to guests and Surf Ranch
• Optimism and energy for the brand and its future
• An open and collaborative nature
• A high degree of self-awareness of one’s own personal style, strengths and weaknesses and motivational triggers.
• Integrity and honesty

 Physical requirements

• Physically able to swim, swim in rough and deep water, walk, run, walk or run over rough or uneven surfaces, bend, stoop, lift, push, pull, and carry loads.
• Must be able to swim at least 550 yards, dive at least 10 feet deep, swim with a 10 pound object for at least 20 yards, and tread water for at least 2 minutes. 
• Must be able to watch and supervise groups in the ocean and/or bay while coaching technique and supervising safety. 
• Must be able to recognize and respond to emergencies and prevent injuries or drowning.