Under the direct supervision of the Surf Ranch Facilities Manager, the Facilities Lead is responsible for the overall upkeep and maintenance of Surf Ranch grounds and facilities, ensuring tasks get completed on time. This position keeps the location clean and maintained in all areas. Facilities Leads perform work with a high degree of accuracy and skill maintaining the overall appearance of the grounds, which results in a safe well-groomed environment. The Lead role must have a thorough understanding of all facilities and equipment, systems and be able to lead, coach and instruct other team members.

Responsibilities include (but not limited to):

• Sweeping and maintaining the grounds to keep it free of debris
• Clearing brush and trimming shrubs around various parts of the property
• Maintaining the exterior condition of the overnight accommodation (airstreams)
• Servicing the hot tub, bicycles, equipment and other items at Surf Ranch when required
• Assisting with Project work, which may include minor construction, or building activities
• General yard maintenance and sprinkler repair
• Understanding of the Septic and Water Systems, filtration, and chemistry in order to complete checks
• Staff Scheduling
• Understanding the Surf Ranch guest schedule to keep guest disturbance to a minimum
• Actively looks to improve their site and works with their staff to coach them into performing at their best
• Will assist in both the creation of and execution of work schedules and assignments of duties for groundskeepers to ensure the smooth and cost-effective operation and completion of grounds operations
• Maintains a clean and safe work environment, including worksite and equipment
• Works with Safety Manager to maintain a safe work environment

Experience and Qualifications

• 3 years previous facilities, maintenance, landscaping or construction experience required
• Previous experience with motorized equipment and hand/power tools used in grounds maintenance work
• Experience operating machinery and large trucks
• Knowledge off irrigation techniques using sprinklers, hoses and flooding methods
• Certified Pool Operator (CPO), and/or Aquatics Faculties Operator (AFO) preferred but not required
• Knowledge of the proper use of chemicals, fertilizers, and pesticides

Personal Attributes

• Exceptional work ethic. Completes the job in the most time-efficient manner meeting the company productivity
  Communicates effectively
• Ability to multi-task and be flexible is essential
• Able to work well independently and within a team.
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary
• Ability to follow oral instructions and read written instructions
• Ability to use hand tools, operate motorized equipment and vehicles such as cars, trucks and vans.
• Ability to bend or stoop repeatedly over time

Working Conditions / Physical requirements

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, pushing, pulling and digging
• The employee must frequently lift and/or move items over 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to work outdoors and in hot and cold climates
• Flexible hours, ability to work early mornings, evenings and weekends

The Hospitality Server ensures that guests are comfortable and provide food and beverage service. To ensure the ranch house service is at a quality at all times while preserving a level of guest privacy. To complete all cleaning and preparation to ensure a smooth service at all times.

Responsibilities include (but not limited to):

• To prepare and carry out food and beverage service to guests in a courteous and efficient manner. This includes offering service to guests, regularly checking the floor, this includes all ranch house, decks and surrounding areas.
• To keep back of house and ranch house areas tidy at all times and to regularly clean all associated equipment.
• Mix ingredients to prepare cocktails and other drinks for guest and wash utensils after each use.
• Pour all drinks to the recommended legal standard (correct measure) in the appropriate glassware.
• Clean up after food service including with appropriate chemicals.
• To notify the Director of Guest Services if you observe a particular item of stock is running low.
• To attend training sessions and courses and to assist with the ‘on-the-job’ training of new staff, as required.
• To handle minor complaints in a professional and courteous manner and to provide appropriate solutions. To immediately inform the Director of Guest Services of all cases.
• To read all relevant company literature, notices and other correspondence and to regularly observe ranch and departmental notice-boards.
• To uphold good housekeeping practices, ensuring a safe, clean, tidy and pleasant working environment.

Qualifications

• Previous experience in a F&B or hospitality setting responsible for servicing of guests
• Experience in or around the food industry
• Excellent organizational, verbal, and written communication skills
• Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
• Demonstrate ability to work independently under pressure; proactive thinker/self-starter

Personal attributes

• Exceptional work ethic
• Ability to multi-task and be flexible is essential
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary
• Strong team player

Physical Requirements

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching.