Under the direct supervision of the Surf Ranch Facilities Manager, the Facilities Lead is responsible for the overall upkeep and maintenance of Surf Ranch grounds and facilities, ensuring tasks get completed on time. This position keeps the location clean and maintained in all areas. Facilities Leads perform work with a high degree of accuracy and skill maintaining the overall appearance of the grounds, which results in a safe well-groomed environment. The Lead role must have a thorough understanding of all facilities and equipment, systems and be able to lead, coach and instruct other team members.

Responsibilities include (but not limited to):

• Sweeping and maintaining the grounds to keep it free of debris
• Clearing brush and trimming shrubs around various parts of the property
• Maintaining the exterior condition of the overnight accommodation (airstreams)
• Servicing the hot tub, bicycles, equipment and other items at Surf Ranch when required
• Assisting with Project work, which may include minor construction, or building activities
• General yard maintenance and sprinkler repair
• Understanding of the Septic and Water Systems, filtration, and chemistry in order to complete checks
• Staff Scheduling
• Understanding the Surf Ranch guest schedule to keep guest disturbance to a minimum
• Actively looks to improve their site and works with their staff to coach them into performing at their best
• Will assist in both the creation of and execution of work schedules and assignments of duties for groundskeepers to ensure the smooth and cost-effective operation and completion of grounds operations
• Maintains a clean and safe work environment, including worksite and equipment
• Works with Safety Manager to maintain a safe work environment

Experience and Qualifications

• 3 years previous facilities, maintenance, landscaping or construction experience required
• Previous experience with motorized equipment and hand/power tools used in grounds maintenance work
• Experience operating machinery and large trucks
• Knowledge off irrigation techniques using sprinklers, hoses and flooding methods
• Certified Pool Operator (CPO), and/or Aquatics Faculties Operator (AFO) preferred but not required
• Knowledge of the proper use of chemicals, fertilizers, and pesticides

Personal Attributes

• Exceptional work ethic. Completes the job in the most time-efficient manner meeting the company productivity
  Communicates effectively
• Ability to multi-task and be flexible is essential
• Able to work well independently and within a team.
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary
• Ability to follow oral instructions and read written instructions
• Ability to use hand tools, operate motorized equipment and vehicles such as cars, trucks and vans.
• Ability to bend or stoop repeatedly over time

Working Conditions / Physical requirements

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, pushing, pulling and digging
• The employee must frequently lift and/or move items over 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to work outdoors and in hot and cold climates
• Flexible hours, ability to work early mornings, evenings and weekends

The Surf Ranch General Manager is the site wide management representation at Surf Ranch. The General Manager provides leadership and direction to ensure overall guest satisfaction and financial success of the location. The GM will be responsible for short and long-term planning, strategic direction and successful operation of the Surf Ranch and related areas. The Surf Ranch GM must have a thorough understanding of the Wave System, Water Safety, Hospitality, Maintenance and Administration functions.

Responsibilities include, but not limited to:

Customer Experience

• Delivering a memorable, high-quality guest experience
• Ensures Surf Ranch meets the highest standards of orderliness, cleanliness and safety
• Oversees additional guest activities programs, special events, activities or hired entertainment
• Promptly address guest requests and ensure resolution of customer concerns
• Develop and maintain positive relationships with the local communities, business, vendors and customers

Employees

• Manages all areas of Surf Ranch in order to attract retain and motivate employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communications, as appropriate. Provide leadership and direction to people leaders
• Planning and implementation for any planned or unpanned shutdown, or maintenance day, including communication with all departments, sales, contractors, and corporate teams

Operations

• Responsible for providing overall leadership and direction for the Surf Ranch
• Effectively assigns and delegates work to meet business objectives and goals
• Works with the corporate and sales team to develop marketing programs and promote the facility to potential clients
• Ensuring that all surfing activities and safety operations are conducted in accordance with established procedures and policies
• Prepares budget for Surf Ranch while monitoring, controls and reports on finances versus budget with the goal of maximizing revenue and minimizing expenses while continuing to provide quality customer experiences
• Update internal and market facing operational documentation and operating models
• In partnership with the WSL GM North America and Corporate Leadership Team, assists in developing the short and long term strategic and operational road map that transitions the business from its current stage to global commercialization.
• In partnership with WSL Event Operations Teams support and assist with the execution of WSL sanctioned surfing events at Surf Ranch
• Assemble project teams with external resources to successfully complete all assigned projects. Oversee the efforts of all project team members to ensure that they are working as an integrated team in delivering against project goals
• Seasoned leader in developing operations and sales strategies in lodging, food & beverage, retail and guest experience
• Run and attend regularly scheduled meetings, training programs help for the purpose of enhancing the operations of Surf Ranch

Compliance

• Administers and ensures enforcement of all Surf Ranch and WSL rules, regulations, processes and policies
• Overall safety of staff and visitors at Surf Ranch, which includes compliance with all regulatory (OSHA) requirements, corporate governance requirements
• Implements Company programs and manages the operations of Surf Ranch to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality to the guest(s)
• Communication of all incident reported to include rescues, injuries, workers compensation, and water related illnesses to senior management, legal and risk management/insurance companies

Skill / Experience / Qualifications

• Avid Surfer
• Minimum of 10 years working in similar role(s) in management. Hospitality, resort, water or theme park experience preferred
• Proven knowledge of project accounting, scheduling, budgeting, document management, contract management and cost forecasting
• Excellent written and verbal communication skills with the ability to establish effective relationships and ability to prepare presentations for executive team
• Excellent strategic thinking and analysis skills and a proven track record of creating solutions to drive client loyalty and grow revenue
• Versed in water safety, lifeguard and/or emergency response plans
• Ability to effectively deal with internal and external customers, with tact and diplomacy to defuse the situation, collect accurate information and resolve conflicts

 Personal Attributes

• Above all, integrity and honesty
• Exceptional work ethic and attention to detail
• Entrepreneurial; willingness to work independently with the best practices in mind
• An open and collaborative nature
• An enthusiasm for coaching, teaching, and the development of people
• Action-Oriented - enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary

 Working Conditions / Physical requirements (if applicable)

• Must be fluent in oral and written English. The employee is regularly required to talk and hear
• This position is very active and requires standing, walking, bending, and kneeling
• The employee must frequently lift and/or move items over 50 pounds
• Outdoor work conditions will involve weather, noise, and hazardous materials
• Required to often work extended periods of time

About KSWC

Kelly Slater Wave Company (KSWC) is an innovative wave technology company. KSWC is the first company to develop a formula that combines cutting edge science, engineering, and design to create the longest, open-barrel, high-performance wave in existence. The Wave System can mimic the power, speed, and experience found in the best ocean waves. As envisioned by 11-time world champion Kelly Slater, KSWC was created to evolve the sport of surfing by making it more accessible. The company is creating world-class, high-performance training centers where top athletes can perfect their talent. In addition, the company is looking at development applications for surfers of any level to enjoy the best man-made waves.

We are currently seeking a Seasonal Hospitality Server to work at our Lemoore, CA, Surf Ranch location

The Hospitality Server ensures guests are comfortable and provide food and beverage service. They ensure the ranch house service is at a quality at all times while preserving a level of guest privacy. The Hospitality Server completes all cleaning and preparation to ensure a smooth service at all times.

Responsibilities include (but not limited to):

• To prepare and carry out food and beverage service to guests in a courteous and efficient manner. This includes offering service to guests, regularly checking the floor, this includes all ranch house, decks and surrounding areas.
• To keep back of house and ranch house areas tidy at all times and to regularly clean all associated equipment.
• Mix ingredients to prepare cocktails and other drinks for guest and wash utensils after each use.
• Pour all drinks to the recommended legal standard (correct measure) in the appropriate glassware.
• Clean up after food service including with appropriate chemicals.
• To notify the Manager, F&B Operations Manager if you observe a particular item of stock is running low.
• To attend training sessions and courses and to assist with the ‘on-the-job’ training of new staff, as required.
• To handle minor complaints in a professional and courteous manner and to provide appropriate solutions. To immediately inform the F&B Operations Manager of all cases.To read all relevant company literature, notices and other correspondence and to regularly observe ranch and departmental notice-boards.
• To uphold good housekeeping practices, ensuring a safe, clean, tidy and pleasant working environment.

Qualifications

• Previous experience in a F&B or hospitality setting responsible for servicing of guests
• Experience in or around the food industry
• Excellent organizational, verbal, and written communication skills
• Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers
• Demonstrate ability to work independently under pressure; proactive thinker/self-starter

Personal attributes

• Exceptional work ethic
• Ability to multi-task and be flexible is essential
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary
• Strong team player

Physical Requirements

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching.