World Surf League (WSL) is looking for a Coordinator to join the Human Resources team. The Coordinator will have a heavy focus on payroll administration and assist in general projects for the Human Resources team. The right candidate for this position will be an individual who has a natural intellectual curiosity, strong analytical skills and is confident working independently. The Coordinator should have the desire to drive improvements and continuously simplify processes. Please note this is a Seasonal role.

Responsibilities: 

• Ensure an accurate and timely payroll is processed, including base pay, payroll taxes, 401(k), statutory and supplemental benefits, etc.
• Management of payroll-related projects including payroll documentation, resolving payroll tax issues and supporting audits.
• Process terminations in ADP & calculation of final pays, including maintenance and tracking COBRA. 
• Run monthly benefit reports and assist in benefit correspondences.
• Administer the day-to-day aspects of the retirement plans including enrollment, contribution funding, distribution of appropriate notices, account rollovers, loans, etc. 
• Manage payroll tax notices, ensure timely response & processing of notices. Research payroll tax discrepancies. 
• Reconcile monthly premium statements, working with accounting to ensure allocations are correct. 
• Ensure the company is maintaining compliance with federal and state laws, including reporting requirements. 
• Maintains accurate and up-to-date human resource files, records, documentation and HRIS.
• Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
• Responsible for payments processing, verifying, and reconciling invoices.
• Coordinates with the Human Resources team to ensure that all pay changes and deductions are reflected appropriately in the payroll system. 
• Assists with planning and execution of special events such as benefits & other HR lead events.

Qualifications:

• Experience with ADP Workforce Now Payroll is a MUST.
• Experience with ADP benefits module, HCM, Timekeeping, and ADP Smart Compliance strongly preferred.
• 2+ years of functional experience with multi state in-house payroll processing and functional. knowledge of US individual tax laws/regulations.
• 2+ years of HR & related experience in meeting fast paced employee-based needs.
• Proficient with Microsoft Office Suite & Google Suite, high proficiency in excel. 
• Demonstrated proficiency using an HRIS system and other common HR software.

Personal Attributes:

• Professional yet approachable presence with topnotch execution of all responsibilities
• Extremely flexible, highly organized, and able to balance and easily shift priorities, high ethical and professional ability to prioritize and meet multiple deadlines, ability to work as part of a team.
• Excellent communicator, both verbal and written. Ability to maintain confidentiality and professionalism, intellectual curiosity and enthusiasm for learning.
• Above all, integrity and honesty.
• Entrepreneurial; willingness to work independently with the best business practices in mind.
• An exceptional work ethic with an ability to handle multiple tasks simultaneously and autonomously.
• Excellent organizational skills with a sense of urgency to follow through.
• Strong problem-solving skills including ability to proactively anticipate requirements and identify/mitigate potential issues before they occur.

Reporting to the Chief Marketing Officer the Director, Global Insights and Analytics at the World  Surf League (WSL) will play a vital role and will serve as a key member of the Global Marketing team. This strategic and commercially-minded executive will develop strategy to further the overall WSL business plan, leveraging insight and data across all marketing and revenue programs and platforms. This will include identifying all key growth opportunities for the business, defining fan / audience segments and profiles, acquisition of new fans / audiences, increasing avidity and consumption among existing audiences and mapping audience to revenue.

Responsibilities:

• Understand and articulate the voice of the consumer across all business decision-making. Provide actionable insights grounded in consumer knowledge and guided by a broader understanding of business context to drive growth strategies across all marketing and revenue-driving assets and initiatives - including content, distribution, social, digital and media-buying, database, app, talent, events and more.
• Understand and communicate key value-drivers for the global business across brand, fandom, perception and consumption pillars. Establish ongoing rigorous processes for tracking and reporting metrics, analytics, and insights to drive those pillars for both marketing and revenue.
• Execute and manage qualitative and quantitative consumer research, as well as synthesize syndicated and owned analytics to identify and optimize target audiences. Create audience demos / profiles and gain competitive insights to effectively communicate those audiences to internal and external stakeholders. Special attention to key WSL territories -inc. US, Australia, Brazil, and Europe.
• Leverage insights to continuously identify, assess, and prioritize opportunities and campaigns; test new channels and partnerships to expand our brand reach and relevance to new, untapped audiences via clear, data-driven strategy and decision-making.
• Develop content marketing and distribution strategy to ensure content team achieves traffic goals. Understand current audience behaviors and identify specialized and specific content best practices and recommendations for each distribution platform.
• Within the content strategy, work with the Social and Editorial teams to develop a robust Social/Editorial strategy to target and engage prospects at the top of the funnel and continue to nurture and convert them into subscribers/fans.
• Strong integration with commercial team to support valuation and ROI-based decision-making and executions.
• Support building a high-performing, cross-functional team culture where discovery and exploration of new ideas are viewed as vital to the success of the enterprise
• Build and utilize relationships in the consumer insights and analytics industry - drawing on those to establish the most effective and efficient external partners / agencies to understand consumers. 
• Understand key business challenges, drawing insights from  on-platform and off-platform data and research, to drive informed problem-solving and decision-making.
• Integrate the focus and awareness to the WSL & KSWC’s commitment to sustainability and environmental causes into experiences.

Qualifications:

• 7-10+ years of growing and engaging audiences for media, sports companies and/or brands
• Proven track record of increasing audience growth in a digital consumer marketing role
• Deep understanding of the sport and entertainment landscape
• Strategic thought-leader and problem-solver, able to see the big picture and propose innovative solutions to complex growth and marketing challenges.
• Insight-driven storyteller, able to confidently and concisely articulate market insights, growth goals, and progress against those goals, calling on key data and analyses to illustrate and evidence that narrative.
• Experience working with Big Data
• Deep knowledge of functionality and sense of audience behaviors and successful content strategies on YouTube, Facebook, Snapchat, live streaming services
• Strong command of SQL and relational databases
• Familiarity with Google Analytics, Big Query, YouTube Analytics, Facebook Insights and other digital analytics platforms
• Digital audience growth and UI / UX optimization experience preferred
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office tools, with significant expertise in Excel

Personal Attributes:

• Above all, integrity and honesty
• Entrepreneurial; willingness to work independently with the best business practices in mind
• An exceptional work ethic
• Exceptional attention to detail
• Masterful organizational skills
• An enthusiasm for coaching, teaching and the development of people
• Optimism and energy for the brand and its future
• An open and collaborative nature
• A high degree of self-awareness of one’s own personal style, strengths and weaknesses and motivational triggers.
• Intellectual curiosity and enthusiasm for learning.
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Under the direct supervision of the Surf Ranch Facilities Manager, the Facilities Lead is responsible for the overall upkeep and maintenance of Surf Ranch grounds and facilities, ensuring tasks get completed on time. This position keeps the location clean and maintained in all areas. Facilities Leads perform work with a high degree of accuracy and skill maintaining the overall appearance of the grounds, which results in a safe well-groomed environment. The Lead role must have a thorough understanding of all facilities and equipment, systems and be able to lead, coach and instruct other team members.

Responsibilities include (but not limited to):

• Sweeping and maintaining the grounds to keep it free of debris
• Clearing brush and trimming shrubs around various parts of the property
• Maintaining the exterior condition of the overnight accommodation (airstreams)
• Servicing the hot tub, bicycles, equipment and other items at Surf Ranch when required
• Assisting with Project work, which may include minor construction, or building activities
• General yard maintenance and sprinkler repair
• Understanding of the Septic and Water Systems, filtration, and chemistry in order to complete checks
• Staff Scheduling
• Understanding the Surf Ranch guest schedule to keep guest disturbance to a minimum
• Actively looks to improve their site and works with their staff to coach them into performing at their best
• Will assist in both the creation of and execution of work schedules and assignments of duties for groundskeepers to ensure the smooth and cost-effective operation and completion of grounds operations
• Maintains a clean and safe work environment, including worksite and equipment
• Works with Safety Manager to maintain a safe work environment

Experience and Qualifications

• 3 years previous facilities, maintenance, landscaping or construction experience required
• Previous experience with motorized equipment and hand/power tools used in grounds maintenance work
• Experience operating machinery and large trucks
• Knowledge off irrigation techniques using sprinklers, hoses and flooding methods
• Certified Pool Operator (CPO), and/or Aquatics Faculties Operator (AFO) preferred but not required
• Knowledge of the proper use of chemicals, fertilizers, and pesticides

Personal Attributes

• Exceptional work ethic. Completes the job in the most time-efficient manner meeting the company productivity
  Communicates effectively
• Ability to multi-task and be flexible is essential
• Able to work well independently and within a team.
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary
• Ability to follow oral instructions and read written instructions
• Ability to use hand tools, operate motorized equipment and vehicles such as cars, trucks and vans.
• Ability to bend or stoop repeatedly over time

Working Conditions / Physical requirements

• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, pushing, pulling and digging
• The employee must frequently lift and/or move items over 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to work outdoors and in hot and cold climates
• Flexible hours, ability to work early mornings, evenings and weekends

The Surf Ranch General Manager is the site wide management representation at Surf Ranch. The General Manager provides leadership and direction to ensure overall guest satisfaction and financial success of the location. The GM will be responsible for short and long-term planning, strategic direction and successful operation of the Surf Ranch and related areas. The Surf Ranch GM must have a thorough understanding of the Wave System, Water Safety, Hospitality, Maintenance and Administration functions.

Responsibilities include, but not limited to:

Customer Experience

• Delivering a memorable, high-quality guest experience
• Ensures Surf Ranch meets the highest standards of orderliness, cleanliness and safety
• Oversees additional guest activities programs, special events, activities or hired entertainment
• Promptly address guest requests and ensure resolution of customer concerns
• Develop and maintain positive relationships with the local communities, business, vendors and customers

Employees

• Manages all areas of Surf Ranch in order to attract retain and motivate employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communications, as appropriate. Provide leadership and direction to people leaders
• Planning and implementation for any planned or unplanned shutdown, or maintenance day, including communication with all departments, sales, contractors, and corporate teams

Operations

• Responsible for providing overall leadership and direction for the Surf Ranch
• Effectively assigns and delegates work to meet business objectives and goals
• Works with the corporate and sales team to develop marketing programs and promote the facility to potential clients
• Ensuring that all surfing activities and safety operations are conducted in accordance with established procedures and policies
• Prepares budget for Surf Ranch while monitoring, controls and reports on finances versus budget with the goal of maximizing revenue and minimizing expenses while continuing to provide quality customer experiences
• Update internal and market facing operational documentation and operating models
• In partnership with the WSL GM North America and Corporate Leadership Team, assists in developing the short and long term strategic and operational road map that transitions the business from its current stage to global commercialization.
• In partnership with WSL Event Operations Teams support and assist with the execution of WSL sanctioned surfing events at Surf Ranch
• Assemble project teams with external resources to successfully complete all assigned projects. Oversee the efforts of all project team members to ensure that they are working as an integrated team in delivering against project goals
• Seasoned leader in developing operations and sales strategies in lodging, food & beverage, retail and guest experience
• Run and attend regularly scheduled meetings, training programs help for the purpose of enhancing the operations of Surf Ranch

Compliance

• Administers and ensures enforcement of all Surf Ranch and WSL rules, regulations, processes and policies
• Overall safety of staff and visitors at Surf Ranch, which includes compliance with all regulatory (OSHA) requirements, corporate governance requirements
• Implements Company programs and manages the operations of Surf Ranch to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality to the guest(s)
• Communication of all incident reported to include rescues, injuries, workers compensation, and water related illnesses to senior management, legal and risk management/insurance companies

Skill / Experience / Qualifications

• Avid Surfer
• Minimum of 10 years working in similar role(s) in management. Hospitality, resort, water or theme park experience preferred
• Proven knowledge of project accounting, scheduling, budgeting, document management, contract management and cost forecasting
• Excellent written and verbal communication skills with the ability to establish effective relationships and ability to prepare presentations for executive team
• Excellent strategic thinking and analysis skills and a proven track record of creating solutions to drive client loyalty and grow revenue
• Versed in water safety, lifeguard and/or emergency response plans
• Ability to effectively deal with internal and external customers, with tact and diplomacy to defuse the situation, collect accurate information and resolve conflicts

 Personal Attributes

• Above all, integrity and honesty
• Exceptional work ethic and attention to detail
• Entrepreneurial; willingness to work independently with the best practices in mind
• An open and collaborative nature
• An enthusiasm for coaching, teaching, and the development of people
• Action-Oriented - enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary

 Working Conditions / Physical requirements (if applicable)

• Must be fluent in oral and written English. The employee is regularly required to talk and hear
• This position is very active and requires standing, walking, bending, and kneeling
• The employee must frequently lift and/or move items over 50 pounds
• Outdoor work conditions will involve weather, noise, and hazardous materials
• Required to often work extended periods of time

About KSWC

Kelly Slater Wave Company (KSWC) is an innovative wave technology company. KSWC is the first company to develop a formula that combines cutting edge science, engineering, and design to create the longest, open-barrel, high-performance wave in existence. The Wave System can mimic the power, speed, and experience found in the best ocean waves. As envisioned by 11-time world champion Kelly Slater, KSWC was created to evolve the sport of surfing by making it more accessible. The company is creating world-class, high-performance training centers where top athletes can perfect their talent. In addition, the company is looking at development applications for surfers of any level to enjoy the best man-made waves.

The Lifeguard plays a strong role in keeping Surf Ranch guests safe. Under the direct supervision of the Surf Ranch Manager of Water Safety, the Lifeguard will be responsible for Surf Ranch water safety and medical aid when incidents occur. The Lifeguard will make water related decisions with the utmost regard for Surf Ranch employees and its guests. The Lifeguard must have and expert level understanding of all wave system operations as well as the ability to direct others and manage others in a team and group setting. The Lifeguard will direct Surf Coaches when any medical or water related emergency occurs. This is a Seasonal role, which is temporary in nature. 

Responsibilities include (but not limited to):

• Actively observe activities in the wave basin and facilitate a safe guest experience.
• Manage all employees and guests who enter the wave basin to surf, assist surfers, or to maintain the basin itself.
• Work directly with Hospitality, Surf Hosts, Surf Coaches, and other Lifeguards to ensure a timely schedule as to when guests should be in the water for their designated heat.
• Direct all Surf Coaches when minor and/or major water and medical emergencies occur.
• Complete detailed reports for all incidents that require lifeguard contact.
• Maintain training requirements.
• Maintain the general upkeep of Surf Ranch facilities including boat ramp and lifeguard towers.
• Ensure all activities & operations are conducted in accordance with established procedures and policies.
• Clearly communicate between, water safety, control tower, and jet ski operator.
• Activate the 911 system should a guest need care from paramedics and/or fire rescue.
• Responsible for a thorough safety briefing if Water Safety Manager is unavailable.
• Thorough understanding of Safety & Rescue Operations.
• Thorough understanding of Surf Ranch Wave System.

Qualifications

• 5+ years previous experience as ocean lifeguard
• USLA Lifeguard Certification
• EMT certification
• Wave Runner (PWC) rescue experience and training preferred
• 5+ Years managing lifeguard operations

Personal Attributes

•  Above all, integrity and honesty
• Exceptional work ethic and attention to detail
• Entrepreneurial; willingness to work independently with the best practices in mind
• Masterful organizational skills
• An open and collaborative nature
• Optimism and energy for the brand and it’s future
• An enthusiasm for coaching, teaching, and the development of people

Physical requirements

• Physically able to swim, swim in rough and deep water, walk, run, walk or run over rough or uneven surfaces, bend, stoop, lift, push, pull, and carry loads; use hand to handle, or feel; reach with arms and hands; talk, taste, smell and see (both near and far). Occasionally required to climb or balance; stoop, kneel, crouch. 
• Must be able to swim at least 550 yards, dive at least 10 feet deep, swim with a 80-pound object for at least 20 yards, and tread water for at least 2 minutes. 
• Ability to lift a person off the bottom and out of the water. 
• Perform all skills required for Life guarding, First Aid, and CPR. 
• Ability to stand or sit for long periods of time in outside air temperatures and conditions. 
• Comfortable in the water. 

The Full-Time Maintenance Technician supports daily wave operations by safely operating, maintaining, and inspecting the wave systems equipment, and other duties assigned within the Maintenance Department at Surf Ranch. The Maintenance Technician will work directly under the supervision of the Maintenance Manager.

Responsibilities include (but not limited to):

• Ensure wave system safety, quality, operation and compliance of all equipment at the Surf Ranch.
• Respond and resolve maintenance issues that affect wave quality and performance in a timely manner. Ensure the work is performed correctly and follows all approved procedures.
• Communicate accurately and in a timely manner, matters which pertain to the operational status/readiness of the wave system to the Maintenance Manager.
• Support requests of all operating groups/departments within Surf Ranch and WaveCo in a timely and professional manner.
• Maintain machines and equipment in safe, operating order. Make repairs as appropriate or determine when vendors should be contacted for servicing.
• Study specifications such as blueprints, sketches, or descriptions of parts to be inspected and/or replaced.
• Maintain and control inventories at levels adequate to sustain efficient operations. Places special orders for materials based on work order requirements.
• Adhere to all Standard Operating Procedures within the Maintenance Department at Surf Ranch.
• Ensure that unscheduled work performed is correctly documented.
• Assist in the development and implementation of processes which enhance system efficiencies and increase productivity.
• Perform other duties as assigned.
• Maintain proficiency in all areas as it pertains to their area(s) of responsibilities.

 Qualifications

• Possess knowledge of certain electrical/electronics, hydraulic/pneumatics, mechanical/structural, welding/ fabricating, program logic controllers (PLC), machining, inventory control inspection, quality control procedures.
• Experienced in fabrication and design for all the disciplines listed above.
• Excellent organizational, verbal, and written communication skills.
• Demonstrate ability to work with all levels of employees and management, and willingness to give assistance to co-workers.
• Demonstrate ability to work independently under pressure; proactive thinker/self-starter.

Personal attributes

• Exceptional work ethic.
• Ability to multi-task and be flexible is essential.
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary even if limited information is available; willing to take unpopular stands when necessary.
• Strong team player.

 Physical Requirements

• Exposure to temperatures relative to the various systems.
• Outdoor work conditions will involve weather, noise, and hazardous materials.
• Required to work in confined spaces.
• Required to work at heights.
• The employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. 
• The employee must frequently lift and/or move items over 50 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  

We are currently seeking a Part-Time Surf Guide to commence work in late January 2021. Surf Guides play an integral role in guest safety and guest experience both in and out of the water at Surf Ranch. Under the direct supervision of the Surf Guide Manager, the Surf Guide will perform various duties at the Surf Ranch facility. This includes, but is not limited to, facilitating guest surfing, enforcing rules, and providing quality guest service. The Surf Guide will work directly with guests to provide them with the best possible surfing experience during their time at Surf Ranch. The Surf Guide must have a thorough understanding of all ‘wave system’ operations including a working knowledge of the Surf Ranch Wave, as well as lifeguard duties as they pertain to emergency communication and response. 

Responsibilities include (but not limited to):

• Instruct, advise, and assist guests with all surfing operations. 
• Provide in water surf coaching in a manner consistent with the company’s surf coach program.
• Ensure the health, safety, and welfare of visitors. 
• Provide video analysis and coaching during feedback sessions following surfing activities in a manner consistent with the company’s coaching program.
• Maintain all surfing equipment such as boards, fins, leashes etc.
• Assist lifeguards in emergency medical aid and water response.
• Maintain training requirements. 
• Provide clean locker room including guest names on lockers in accordance with fourth interaction of the guest service trail.
• Maintain cleanliness and general upkeep of Surf Ranch facilities including the board room.
• Ensure all activities & operations are conducted in accordance with established procedures & policies. 
• Enforce rules, safety regulations, and general facility rules.
• Understand the ‘Surf Ranch Water Safety & Rescue Operations’. 
• Understand the ‘Surf Ranch Wave System Theory of Operations’.

 Qualifications

• Knowledge of surf instruction that can be applied to all skill levels, fully incorporating the company’s surf guide training program
• Strong communication skills to communicate to staff during emergency response via hand signals and other communication protocols 
• 10+ years of surfing experience 
• Surf Ranch specific water safety training 
• CPR/AED & First Aid Certified preferred
• Previous surf lesson experience preferred

Personal Attributes

• Excited and enthusiastic outlook on work as it pertains to guests and Surf Ranch
• Optimism and energy for the brand and its future
• An open and collaborative nature
• A high degree of self-awareness of one’s own personal style, strengths and weaknesses and motivational triggers.
• Integrity and honesty

 Physical requirements

• Physically able to swim, swim in rough and deep water, walk, run, walk or run over rough or uneven surfaces, bend, stoop, lift, push, pull, and carry loads.
• Must be able to swim at least 550 yards, dive at least 10 feet deep, swim with a 10 pound object for at least 20 yards, and tread water for at least 2 minutes. 
• Must be able to watch and supervise groups of students in the ocean and/or bay while coaching technique and supervising safety. 
• Must be able to recognize and respond to emergencies and prevent injuries or drowning.